Returns & Exchanges
We want you to be completely satisfied with your Rodial purchase, which is why we offer a 14-day return window for items in their original, unopened, and resaleable condition. Please note that for hygiene reasons, we cannot accept returns on products that have been used or where the security seal has been broken.
Initial Request
Contact our customer care team via email with your order number and reason for return to receive your unique Return Authorization code.
Secure Packaging
Ensure the items are securely packed in their original luxury packaging to prevent damage during transit back to our warehouse.
Ship Your Item
Affix the provided return label or use a tracked courier service to send your package to the address specified by our support team.
Processing & Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing