Frequently Asked Questions
Everything you need to know about your Rodial beauty experience.
How can I track my Rodial order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return.
Are Rodial products cruelty-free?
Rodial is a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which product is right for my skin type?
Each product page includes a detailed description of benefits and suitable skin types. For personalized advice, you can use our online skin consultation tool or contact our experts.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.